Why Offer Customer Support If No One Ever Answers?


Oh, technology, how I loathe you sometimes… I spent the morning on hold for over an hour. When the representative finally answered, I was quickly redirected to another department and then my worst nightmare, I WAS DISCONNECTED. We have all been there, right?

Long story short, this made me think about No-IP and the amazing Customer Support that we have offered for over 20 years. Support Tickets are answered in a very timely fashion, and phone calls? A really helpful person answers them in record time! We NEVER outsource our Customer Support and all of our team lives here locally in Reno, NV.

We offer extensive on-the-job training to make sure all of our agents are qualified to answer your questions and solve your technical issues. We pride ourselves on our customer satisfaction rating exceeding 90%.

There is no need to jump through hoops and over hurdles. What we offer is real-life, amazingly good Customer Support. We also have an extensive Knowledge Base that is easily searchable for all your self-help needs. Just another reason why choosing No-IP for your Dynamic DNS, Managed DNS, or other services is a great choice.

Have you had a great experience with our Customer Support Team? Leave a comment below to give them a shoutout!

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