Maintenance outages happen, even when you think you have all of your ducks in a row, they still can happen. A 20 minute routine software update can quickly turn into a few hours of hell.

Last night, we upgraded to a new major software version on our network.  The process was supposed to update each of the switches on our network automatically, but for some reason it only updated 2 of them, leaving the others in a weird state.

During the outage, DNS requests were being resolved at our external sites and mail was spooled at our secondary location, so no information was lost.

At 4am,  the network stabilized and service was restored.

We apologize for the inconvenience, and thank you for being users of No-IP.